Course Objectives:

• Develop proficiency in office procedures, including filing, scheduling, and record-keeping.
• Enhance communication skills for effective correspondence, telephone etiquette, and interpersonal interactions.
• Gain proficiency in computer applications such as word processing, spreadsheets, and presentation software.
• Learn time management and organizational techniques to prioritize tasks and meet deadlines.
• Understand the importance of confidentiality, professionalism, and ethical conduct in a secretarial role.
• Develop problem-solving skills to address common challenges encountered in administrative positions.
• Enhance teamwork and collaboration skills to work effectively with colleagues and supervisors.

Topics Covered:

• Introduction to Secretarial Studies
• Office Procedures and Management
• Business Communication Skills
• Computer Applications for Secretaries
• Time Management and Organizational Skills
• Professionalism and Ethics in the Workplace
• Problem-solving and Decision-making Techniques
• Teamwork and Collaboration in Administrative Settings